Last updated: June 1, 2025
Navigationproblem ("we", "our", or "us") respects your privacy. This policy explains how we collect, use, store, and share personal data when you visit our website or contact us. We operate in full compliance with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable.
We collect information you provide directly via our contact form: your name, email address, phone number, and any message you submit. We also automatically collect technical data including your IP address, browser type and version, operating system, referring URL, and pages visited. This technical data is collected via cookies and similar tracking technologies for analytics and site improvement purposes.
Your personal data is used solely to respond to your inquiries, provide our logistics consultancy services, improve our website, and comply with legal obligations. We do not sell your data to third parties. We may share data with trusted service providers (hosting, analytics, email delivery) who are contractually bound to protect your data and use it only for the purposes we specify.
Our website uses essential cookies for functionality and analytics cookies (e.g., Google Analytics) to understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect site performance but will not block your ability to contact us.
Your data is stored on secure servers within the European Economic Area. We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Typically, inquiry data is retained for 24 months after last contact unless you request earlier deletion.
Under GDPR and CCPA, you have the right to access, correct, delete, or port your personal data. You may also withdraw consent for processing at any time. To exercise these rights, contact us using the details below. We will respond within 30 days.
We use the following third-party services that may process your data: web hosting provider (data center in EU), Google Analytics (anonymized IPs), and a contact form service (email delivery). Each processor is GDPR-compliant and has signed data processing agreements with us.
Navigationproblem does not make false, misleading, or deceptive claims. We do not use fake urgency, fake endorsements, or fake brand affiliations. Our services are provided as described, and we do not guarantee specific results without a written agreement. We are not affiliated with any government agency or official certification body unless explicitly stated in a signed contract.
For privacy-related requests, questions, or to exercise your rights, please contact us:
Navigationproblem
458 Jennifer Plains
Phone: 0242260477
Email: info@navigationproblem.com